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Property operations

Why $50 Per Unit in Savings Is Worth $5 Million to Me

You make money on the buy, but you keep it in operations. The bottlenecks that took our cash flow from +$20K to -$21K a month, and the math that fixed it.

After three days walking properties in New Hampshire with Matt, the Lumberjack Landlord, I kept coming back to one subject: operating efficiency. Matt is someone I turn to when I get stuck. He built his business over 25 years without partners, and watching how he operates prompted me to look more closely at the small costs across my own portfolio.

You've heard the phrase "you make money on the buy." It's still true. But it's less than half the equation. The buy happens one time, and you do have to buy right for your deal to work: that's where you set the stage to make money. You actually make the money in your operations. This is where I see most investors get stuck, and it's where Cody Davis and I got absolutely destroyed in our first year.

Good Deals Don't Save Bad Operations

I see this constantly, especially when people acquire a lot of real estate fast. They have vacancy issues. They have operational issues. They become genuinely good at buying real estate and they structure deals that are honestly great on paper. Then the operations don't happen, and they miss projections.

I've watched deals fall apart all over Texas, all over Washington, all over the country because of the operational piece. Then you go back and look at the deal and the operator says, "Look at my assumptions, they're fine. I don't know what happened."

Yes, you do. You didn't go back and fix everything. You need a plan to actually operate your property, because that's where all the money is.

The Biggest Mistake I Ever Made

Cody and I started this channel together. We bought over a hundred units in our first year of partnering. That was stupid.

We shared all of it on BiggerPockets. There was a stretch where we were getting millions of views on every podcast because of how much we were buying, and everybody thought Cody and Christian were amazing and what we were doing was inspirational. I'm here to tell you it was the wrong move for our portfolio.

The smarter move in the first year is to buy 50 or fewer total units. And I want to be clear about what I'm not saying: I am not telling you to start small with a single family house. I'm a huge fan of buying bigger. Get some 12-plexes. Buy a 25-plex. Buy a 50-unit building. Do one deal, and then learn your operations.

Here's the order we actually went in. We had the 38-unit with vacancy, collections issues and maintenance problems. We hired contractors, got work started, and then bought three side-by-side duplexes: still within the range of okay, and I'm happy we did it. Then a 7-plex. Then a 12-plex, and a 6-plex, and a 10-plex, and another set of duplexes, and another set of triplexes. Then a whole bunch of other transactions very shortly after that.

We bought way too many units, in way too many LLCs, way too fast.

The Four Bottlenecks That Limited Everything

There's a concept called bottlenecks, and even if you've heard it a billion times it's the right frame here: if you have a bottleneck, nothing gets through anywhere else in your pipeline. Your flow is limited right at that point until you fix it. Cody and I were limited by four things.

  • Maintenance. Projects were getting worked on, not completed. So we had no ability to occupy the units. Income wasn't increasing while projects crawled along, which meant we would never hit our projections.
  • Contractor costs. We weren't monitoring the bills or bidding competitively enough. Turns that should have cost us $5,000 were costing us $20,000, and we were too young and dumb to focus on that because we were too busy buying good deals.
  • Accounting. We didn't know how to do it. To be fair, you don't have an accounting problem until you buy the real estate, but we should have slowed down and taken a year to file taxes, understand our internal basis in an LLC, and learn what different debt products actually mean. We had never gone through a full cycle of what it looks like to file on that much income with that much acquisition.
  • Deal structure. I structure deals better now because I've spent years being partnered and navigating deals. We should have slowed down just to learn.

That last one cost us real money. On the 38-plex alone, we could have made an extra $225,000 if we'd structured the partnership very slightly differently.

We put a term in that said we'd double our partners' money in five years, with an option to buy them out in the next five years for double. Then we ended up needing to refinance. We got a lot of money out, but we refinanced at month 11 of owning the property. The option said we had to double their money. They were expecting a return that compounds at roughly 18% to double over five years. We doubled their money in 11 months. They got over a 100% annualized return.

We effectively borrowed the $300,000 down payment at over 100% interest. That's what our contract actually did.

I would not do that today. The time value would have been baked in: if we buy you out super early, it's a different price than if we buy you out later on. Those little things didn't make it into our contracts because we didn't have the experience yet.

Where the 50-Unit Rule Comes From

I've coached hundreds of people through Multifamily Strategy and hundreds and hundreds and hundreds of transactions. I have not seen anyone struggle significantly on any building until they start getting to 60 units. I've seen a few 60-unit deals where it was a huge struggle. They all made it through and they all made money, but the learning curve was steep.

A 12-plex isn't that hard to run. A 25-plex isn't that hard to run. So the easy rule for your first year (especially because when you're finding success, it's easy to keep succeeding and keep buying) is simply: I will not buy more than 50 units in the first year. You'll solve a ton of your problems.

What should Cody and I have done? Stop buying after those duplexes. Buy the 38-plex, buy the three side-by-side duplexes, then put 100% of our attention on the operation. Are we optimizing our contractors? Are we standardizing our maintenance? Are we thinking about the little things: how much water are we paying for when we renovate a unit, are we using high-quality low-flow toilets, what can we bill back to tenants, how do we fill the building?

From +$20,000 a Month to -$21,000 a Month

Here's what actually happened to us. We had built cash flow of positive $20,000 a month. As we kept buying good deals (truly, honestly, deals with great numbers and day-one cash flow) people would move out and we'd fail to fill the units. And we'd bought a ton of them.

At about a 150-unit portfolio, our cash flow went from positive $20,000 to negative $21,000 a month. We'd done one massive cash-out refinance, so Cody and I didn't feel it or realize what had happened until about three months after it got that negative.

I remember the car ride. We were driving back from the Robin Hood (which was another property we shouldn't have bought in that first year) and I said, why do our accounts keep going down? This doesn't make sense based on how we bought these and what our operating plan is. We have a lot of money. Everything's working. We bought cash-flowing deals. Then we got in there and it was, oh my gosh.

The answer to real estate is that you identify what the bottlenecks are in your business, and ideally you have one obvious thing where you can say, that's the slowdown. If we're not finishing the contract work and we need to lease units, what do we need to lease units? Leasable units. If everything's 90% done and nobody's putting in the finishing touches: bottleneck.

The problem Cody and I created was that we couldn't identify the bottleneck, because there wasn't one. Available units was one. Leasing strategy was another: was it working, were we attracting the right people? We didn't have the data yet. Had we fixed enough of the core issues that a make-ready would actually produce a leasable building, that the plumbing would work, that the septic was addressed?

We had no idea what the bottleneck was, and there were five or six things it could have been. So we had to fix five or six things at the same time. It took us about six months to get back to positive cash flow.

It never had to go negative. We bought fantastic deals.

The Math That I Genuinely Did Not Believe

People go into real estate thinking it's going to be passive. On a stabilized, finished property, it can be. Take my 44-unit in Stephenville, Texas: I spend about an hour a month on it today. When we bought it and were stabilizing it, that was lots of hours every week, lots of time on site, overseeing everything until the project got done.

Fix your stuff before you move on, and there is a real model on the other side. I have many projects that are legitimately actual passive income. One hour a month, larger buildings on autopilot, with the employee model and the systems in place. We've thought about everything from electrical current to water flow to tenant billback to leasing strategy.

Here's what those operating improvements can mean for a property's value.

Between utility billback, watching our water flow, and a better maintenance plan so we're replacing ACs less often, our average savings compared to how we used to operate are $50 per unit per month. I own a little over 600 units.

  • $50 × 600 units = $30,000 per month in savings.
  • × 12 months = $360,000 per year.
  • Our average markets today are seven-cap markets. Since saving $50 a month on expenses raises net operating income by that same amount, you divide the new NOI by 0.07.
  • $360,000 ÷ 0.07 = $5,142,000 in value.

Do you know how many deals I have to acquire to make $5 million? A ton. It took me a long time to make $5 million in real estate.

The result surprised me enough that I checked the calculation several times. At the capitalization rate used in this example, saving $50 per unit per month across the portfolio implies roughly $5 million in additional value. That is a valuation calculation, not cash received from a sale, and it depends on the savings being sustainable and the assumed cap rate holding.

So why would you not prioritize that? So many people say they're comfortable with acquisition, or that operations feel stressful to dive into. Roll up your sleeves and fix your stuff. You'll make so much more money.

Key Takeaways

  • You make money on the buy, but buying right doesn't mean you make money. Operations decide whether a good deal actually performs.
  • Cap your first year at 50 units. Buy bigger buildings, not smaller ones (just fewer of them) and use the time to learn maintenance, contractor bidding, accounting and deal structure.
  • Bottlenecks are the whole game. If you can only name one, fix it. If you can name five or six, you bought too fast.
  • Structure matters as much as price. Our buyout option with no time value baked in turned a $300,000 down payment into money we effectively borrowed at over 100% interest.
  • In a seven-cap market, $50 per unit per month in savings across 600 units is $360,000 a year and $5,142,000 in value.
  • Elite operations are the easier path. It's much simpler to responsibly save money on the bottom line while making units nicer (less turnover, lower expenses, better product) than it is to go acquire another $5 million.

Watch the full video for the whole walkthrough, including where I run that math live and react to it in real time. If you want to go deeper, my mentorship is at multifamilystrategy.com, there's a free course on getting started in multifamily investing on the site, and our free Skool community includes a deal calculator you can use on your next building.

Read the episode transcript

Original automatic captions. Names, numbers, and punctuation may contain transcription errors.

0:00 Hello and welcome from New Hampshire. I
0:03 am here at the house of Matt the
0:05 lumberjack landlord. A huge inspiration
0:07 for me. I go to him whenever I get
0:09 stuck. While he may have a technically
0:11 smaller portfolio, he built his whole
0:13 business with no partners. He is worth
0:15 so many more times the net worth that
0:17 I've accumulated in real estate. And
0:19 he's done it over 25 years. And his
0:21 model is fantastic. If you guys haven't
0:23 followed the channel, uh absolutely do
0:24 so. But I get his studio today. So,
0:26 welcome. uh and in meeting with him over
0:28 the last three days and seeing his
0:30 portfolio, I have a phenomenal topic for
0:33 today. Uh if you've ever heard the term
0:35 you make money on the buy, it's still
0:37 true, but that's less than half the
0:39 equation. The buy is a thing that
0:40 happens one time and you do have to buy
0:42 right for your deal to work. That is
0:43 where you set the stage to make money,
0:46 but you really make money in your
0:47 operations. And here's where I see most
0:49 investors get stuck. They don't fix
0:51 their And I know this is a clean
0:53 channel. I rarely say it, but it is the
0:54 right term for this right here. I see
0:56 this happen often, especially when
0:58 people acquire a lot of real estate
0:59 fast, is they have vacancy issues, they
1:02 have operational issues, they become
1:03 really good at buying real estate and
1:04 they structure deals that honestly are
1:06 really good on paper. The problem is the
1:08 operations don't happen. So, they miss
1:10 projections. And I've seen deals all
1:11 over the state of Texas, Washington, all
1:14 over the country fall apart because of
1:15 the operational piece. And you go back
1:17 and look at the deal and those operators
1:19 are like, "Look at my assumptions fine.
1:21 I don't know what happened." It's like,
1:22 "Yes, yes you do. You didn't go back and
1:24 fix everything. You need to have a plan
1:26 to really operate your property, which
1:27 what we're going to talk about today,
1:29 because that's where you make all the
1:30 money. I'm also going to share the
1:31 biggest mistake that I made. Cody Davis
1:33 and I, we started this channel together.
1:35 We bought over a hundred units in our
1:37 first year partnering together. That was
1:39 stupid. And we've shared it all over
1:41 Bigger Pockets. There was a time where
1:43 we were getting millions of views on
1:45 every podcast because of all the buying
1:46 we're doing. And everyone thought Cody
1:48 and Christian are amazing and what
1:50 they're doing is so inspirational. I I
1:51 am here to tell you that was the wrong
1:54 move for our portfolio. Smarter move in
1:56 the first year buy 50 or less total
1:58 units. I'm a huge fan of buying bigger.
2:00 Get some 12plexes. Buy a 25plex. Buy a
2:03 50-unit building. Do one deal, but learn
2:05 your operations. Here's where we got
2:06 killed. I I believe this will save you a
2:08 ton of money if you just follow this
2:10 exact formula here. Uh this is what we
2:12 did wrong. I'll show you how to do it
2:13 right. What we did wrong, there was
2:15 vacancy. There was collections issues in
2:17 the 38 unit. There was maintenance
2:18 stuff. We hired contractors. We got the
2:20 work started and then we bought three
2:22 sideby-side duplexes. Still within the
2:24 range of okay, happy we did it. Then we
2:26 bought a 7plex. Then I bought a 12plex
2:28 and a sixplex and a 10plex and another
2:31 set of duplexes and another set of
2:33 triplexes. And then we did a whole bunch
2:35 of other transactions very shortly after
2:37 that. But we bought way too many units
2:39 in way too many LLC's way too fast. Here
2:41 are the things that you learn after you
2:42 buy your first deal. So there's a
2:44 concept called bottlenecks. And even if
2:45 you've heard this a billion times,
2:47 bottleneck, nothing can get through
2:50 anywhere else in your pipeline. If you
2:51 have a bottleneck here, if you don't fix
2:53 the bottleneck, your flow is limited
2:55 right there. Cody and I were limited by
2:57 four things. Number one, maintenance.
3:00 Projects were getting worked on, not
3:01 completed. So, we didn't have any
3:03 ability to occupy the units. So, income
3:06 while the projects were moving along,
3:07 income was not increasing, which means
3:09 we would never hit our projections. Two,
3:12 we were not monitoring the bills for the
3:14 contractors or bidding competitively
3:15 enough. Turns that should have taken us
3:17 $5,000 were costing us $20,000 and we
3:19 were too young and dumb to focus on that
3:21 because we were too busy buying good
3:22 deals. And to be fair, every deal we
3:24 bought was a good deal. The deals were
3:27 great. Our operations in our first year
3:30 absolutely sucked. Uh, problem number
3:32 three, we did not know how to do
3:34 accounting. To be fair, you don't have
3:35 an accounting problem until you buy the
3:37 real estate. We really should have just
3:38 slowed down, taken a year, done a year
3:40 of filing taxes, understood your
3:43 internal basis in an LLC, what type of
3:45 debt products mean what. We had never
3:47 gone through a full cycle of what does
3:49 it actually look like to file taxes on
3:51 this amount of income with this amount
3:53 of acquisition. Third, I structured
3:55 deals better than I did in that first
3:57 year because I've actually gone through
3:58 years of being partnered and navigating
4:01 deals. We should have just slowed down
4:03 just to learn. There were so many
4:05 structural things. Even that 38lex, we
4:08 could have made an extra $225,000
4:11 had we structured our partnership very
4:14 slightly differently. We put in a term
4:16 there that said we'll double their money
4:17 in 5 years. So, we have an option to buy
4:18 them out in the next 5 years for double
4:20 the money. We had a position where we
4:21 needed to refinance. We got a lot of
4:23 money out, but we refinanced at month 11
4:26 of owning that property. The option said
4:28 we have to double their money. So they
4:30 were expecting like a, you know, roughly
4:34 your money's compounding at like 18ish%
4:37 compounding. They're expecting a return
4:38 that looks like that to double your
4:40 money in 5 years. We doubled their money
4:42 in 11 months. They got over a 100%
4:45 annualized return. We effectively
4:47 borrowed the $300,000 down payment at
4:49 over 100% interest. That's what we did
4:52 effectively in our contract. I would not
4:54 do that today. the time value would have
4:56 been baked in where, hey, if we buy you
4:58 guys out super early, it's a different
4:59 price than if we buy you out later on.
5:01 These little things didn't find their
5:02 way into our contracts because we didn't
5:04 have the experience. So, am I saying
5:06 start small, buy a single family house?
5:08 No, absolutely not. You need to buy
5:09 bigger, you need to buy faster. A 12plex
5:10 isn't that hard to run. A 25lex isn't
5:12 that hard to run. I have not seen
5:14 mentees in multif family strategy. I
5:16 I've coached hundreds of people,
5:18 hundreds and hundreds and hundreds of
5:19 transactions. I have not seen anyone
5:21 struggle significantly
5:23 on any building until they start getting
5:25 to 60 units. That's the I've seen a few
5:27 60 units where it was a huge struggle.
5:29 They all made it through. They all made
5:30 money. But the learning curve, easy rule
5:33 in your first year when you are finding
5:35 success, you'll find that it's easy to
5:37 keep succeeding. Just say, "I will not
5:38 buy more than 50 units in the first
5:40 year." You're going to solve a ton of
5:41 your problems. Uh what you do, you fix
5:43 your What should we have done?
5:45 What would have made us hundreds of
5:47 thousands of more dollars? Stop buying
5:48 after those duplexes. If we buy a 38lex,
5:51 we buy three sideby-side duplexes, focus
5:53 100% of our attention. Are we optimizing
5:55 our contractors? Are we standardizing
5:58 our maintenance? Are we thinking of the
6:00 little things? How much water are we
6:03 paying for when we renovate a unit? Are
6:05 we using high quality but lowflow
6:09 toilets so that we're you do all the
6:10 little stuff like how do we save on
6:12 water bills? What can we build back to
6:14 tenants? How do we fill the building?
6:17 What happened for Cody and I, and I've
6:18 shared this openly all the time, we had
6:21 built a cash flow of positive $20,000 a
6:23 month. As we kept buying good deals,
6:26 truly, honestly, deals with great
6:28 numbers with day one cash flow. People
6:30 would move out. We would fail to fill
6:31 the units. We bought a ton of them. So,
6:34 with about 150 unit portfolio, our cash
6:36 flow went from positive $20,000 to
6:38 negative $21,000 a month. We had done
6:40 one massive cash out refinance. And so
6:42 Cody and I didn't feel it or realize
6:44 what happened until about 3 months after
6:46 it got that negative. And I was like,
6:48 "This doesn't make sense. We have a lot
6:50 of money. Everything's working. We
6:51 bought cash flowing deals. Why does it
6:54 look like our accounts keep going down
6:55 dramatically?" And we get in there and
6:57 we're like, "Oh my gosh." I remember the
6:58 car ride. We were driving back from the
7:00 Robin Hood, which was another problem
7:01 that we shouldn't have bought in that
7:02 first year. We're driving back home and
7:04 I'm like, "Why do our accounts keep
7:05 going down? This doesn't make sense
7:07 based on how we bought these and our
7:08 operating plan. Just fix the stuff." And
7:10 so then here's all you do. This is this
7:12 this is the answer to real estate. You
7:14 identify what the bottl necks are in
7:16 your business and ideally you have one
7:17 thing that's really obvious where you're
7:18 like, "Oh, this is this is the slowdown.
7:21 It's available units. If we're not
7:23 finishing the contract work and we need
7:26 to lease the units, what do we need to
7:28 lease units? We need leasable units. If
7:29 everything's 90% done and no one's
7:31 getting the finishing touches in,
7:32 bottleneck." The problem that Cody and I
7:35 created is that we couldn't identify the
7:36 bottleneck because that was one. Uh we
7:38 also have leasing strategy. Is it
7:40 working? Are we attracting the right
7:41 people? I don't know. We don't have the
7:44 data yet. That could be a bottleneck and
7:46 it could be the big one. And I don't
7:48 know. Have we fixed enough of the core
7:51 issues so that if we do the make
7:52 readies, the building is actually
7:53 leasable, the plumbing is going to work
7:55 correctly. Have we address septic
7:56 things? We had no idea what the
7:57 bottleneck was in the business. And
7:59 there was like five or six things that
8:01 it could be. So, we had to fix five or
8:02 six things at the same time. It took us
8:05 about 6 months to get back to positive
8:07 cash flow. It didn't have to be
8:10 negative. We bought deals that were
8:12 fantastic. Moral of the story here, you,
8:14 yes, you make money on the buy, but just
8:17 because you buy, right, doesn't mean you
8:18 make money. Your operations are the most
8:21 important thing. And people go into real
8:22 estate thinking it's going to be
8:23 passive. On a stabilized, finished
8:25 property, take my 44 unit in Steamville,
8:28 Texas, for example. I spend about an
8:29 hour a month on it today. When we bought
8:31 it and we're stabilizing it, lots of
8:33 hours every week. Lots of on-site. We're
8:36 overseeing it. The project gets done.
8:38 Fix your stuff before you move on. If
8:40 you do this, there is actually a model
8:42 and I am living it. I have many projects
8:44 that are legitimately actual passive
8:46 income. One hour a month, larger
8:50 buildings on autopilot. We have the
8:52 employee model, the systems. We've
8:54 thought about everything from electrical
8:56 current to water flow to tenant
8:58 buildback to leasing strategy. When you
9:00 optimize, the difference is tons of
9:02 stress and I mean a ludicrous amount of
9:06 money. All right, let me do a little bit
9:07 of math for you here. So, with our
9:09 operations today, from where we used to
9:10 operate, when we're looking at things
9:12 like utility bill back, we're watching
9:14 our water flow, we're have a better
9:16 maintenance plan, so we're replacing ACs
9:18 less often. Our average savings are $50
9:21 per unit per month. Now, I own a little
9:23 over 600 units. So, let me run this math
9:25 for you because this is actually insane.
9:26 50 times 600 units, we're saving an
9:30 extra $50. That's $30,000
9:33 per month that we are saving right
9:35 there. That's a ton of money. Now
9:37 multiply that annually 12 that's
9:40 $360,000
9:43 per year. Now our average markets today
9:47 are seven cap markets. So we get valued
9:49 on a cap rate of seven. Which means to
9:50 find value you say what is our new
9:52 operating income. If you save $50 a
9:55 month on expenses, your income goes up
9:57 by that much. Your net income because
9:58 you have less expenses goes up $50 per
10:01 unit. So this is our actual new NOI. It
10:04 is worth divided by 075 $5,142,000.
10:10 Do you know how many deals I have to
10:11 acquire to make $5 million?
10:16 I'll I'll tell you right now. It's a
10:18 ton. It took me a long time to make $5
10:22 million in real estate. If you go back
10:24 and optimize your stuff and you run your
10:26 building right, that is where you make
10:28 money in real estate. Uh that's actually
10:30 my first time ever doing that m that
10:31 math. It's actually super cool. Um, but
10:33 yeah, in my portfolio, if I can figure
10:35 out a way to save $50 per unit in
10:37 expenses, which I have done over the
10:39 past few years, that's worth $5 million.
10:42 Why would you not prioritize that? And
10:44 so many people go, "Hey, I'm comfortable
10:46 with acquisition, or this is very
10:48 stressful to dive in. Roll up your
10:50 sleeves, fix your you'll make so
10:52 much more money." Become an elite
10:55 operator. It is so much easier to
10:57 responsibly save money on bottom line
11:00 while making your units nicer for your
11:02 tenants. You'll have less turnover.
11:04 You'll have less expenses. You'll have a
11:06 nicer unit. You'll be proud of the
11:08 units. And most importantly, as an
11:10 investor, you do actually, in fact, have
11:11 to make money. That's your easiest path
11:13 to the next $5 million is get super
11:15 elite at the operations. Much easier
11:17 than acquisition. That is where you make
11:20 money in real estate. That is how you
11:21 make good deals work better than you
11:24 projected. That's how you give outsiz
11:25 returns to your investors. That's how
11:27 you make seven figures in real estate.
11:30 Hope this helps because that realization
11:31 for me was mindblowing. In fact, if you
11:35 noticed, I did a slight jump cut cuz
11:36 when I did that math, I was like,
11:37 there's no possible way that's right.
11:39 Um, that's my first time on this video.
11:40 I was like, I I knew it was millions. I
11:42 didn't realize $50 on my portfolio of
11:45 savings per unit does in fact equal $5
11:48 million of value created. So, you guys
11:49 can check my math. Uh it is correct cuz
11:51 I did it multiple times during the
11:53 filming of this. But uh yeah, that is
11:54 how real estate works. Remember that.
11:56 Fix your portfolio before you acquire
11:59 Elite Operations worth unbelievably more
12:02 than just being a good deal buyer. See
12:04 you on the next episode.

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